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A LEADING FINANCIAL SERVICES PROVIDER EXPERIENCED 14% INCREASE IN BUSINESS WITH SMART LOAN ORIGINATION AND SERVICING PLATFORM

CASE STUDY

A CASE STUDY ON CORE BANKING APPLICATION DEVELOPMENT AND DATA ANALYTICS

With a mission to provide complete access to financial services and maximize financial well-being, our client wanted to build a smart web-based loan origination system that automates and formalizes the entire loan cycle. The main objective was to improve turnaround time, increase employee efficiency, enhance customer experience, and save costs.

A CASE STUDY ON CORE BANKING APPLICATION DEVELOPMENT AND DATA ANALYTICS

With a mission to provide complete access to financial services and maximize financial well-being, our client wanted to build a smart web-based loan origination system that automates and formalizes the entire loan cycle. The main objective was to improve turnaround time, increase employee efficiency, enhance customer experience, and save costs.

Incorporated in 2008, our client instills the mission “To ensure that every individual and every enterprise has complete access to financial services.” This mission is transformed into business by facilitating and originating financial products and services on behalf of financial institutions (NBFCs & Banks) through a unique branch-based business model spread over a contiguous location with a population of 5 million.

ABOUT CUSTOMER

ABOUT CUSTOMER

Incorporated in 2008, our client instills the mission “To ensure that every individual and every enterprise has complete access to financial services.” This mission is transformed into business by facilitating and originating financial products and services on behalf of financial institutions (NBFCs & Banks) through a unique branch-based business model spread over a contiguous location with a population of 5 million.

Problem Statement

Our client was facing challenges with a very dysfunctional loan origination system, inefficient process framework, poor end-user experience, operational inefficiencies, and disorganized document storage & retrieval, among other challenges.

In order to retain a competitive advantage in the fast-moving loan market space, our client wanted to digitize and formalize its entire loan origination process. This involves loan approvals, risk management, review and analysis, servicing, and execution of credit agreements.

To overcome these challenges, the client compared multiple vendors and technology options to build a smart loan origination system and finalized Zuci for end-to-end development and support.

BUSINESS GOALS

BUSINESS GOALS

Zuci Systems started this project by understanding the client’s requirements and an immediate need for a powerful, intuitive application for loan officers.

Our team offered a consolidated view of end-to-end processes across multiple touchpoints and disparate systems, combining the clients’ requirements with on-site visits and employee interviews.

This helped understand what is and isn’t working to make it easier to identify opportunities for improvement and, potentially, set up automation within the loan origination system.

SOLUTION

SOLUTION

Zuci Systems started this project by understanding the client’s requirements and an immediate need for a powerful, intuitive application for loan officers.

Our team offered a consolidated view of end-to-end processes across multiple touchpoints and disparate systems, combining the clients’ requirements with on-site visits and employee interviews.

This helped understand what is and isn’t working to make it easier to identify opportunities for improvement and, potentially, set up automation within the loan origination system.

SOLUTION

With this in-depth approach, our team divided the new system design into three primary business functions:

Zuci’s developers, data scientists, and testing team, in consideration of the above system functions, choose a web-based architecture for the Loan Origination System (LOS) to ensure better user experience across devices, enabling loan officers to access the application anytime and anywhere. Finally, to expedite the development, we used an agile approach to design, develop, and test the application parallelly and delivered it successfully within six months.

SOLUTION

With this in-depth approach, our team divided the new system design into three primary business functions:

Zuci’s developers, data scientists, and testing team, in consideration of the above system functions, choose a web-based architecture for the Loan Origination System (LOS) to ensure better user experience across devices, enabling loan officers to access the application anytime and anywhere. Finally, to expedite the development, we used an agile approach to design, develop, and test the application parallelly and delivered it successfully within six months.

HOW ZUCI SYSTEMS HELPED

HOW ZUCI SYSTEMS HELPED

HOW ZUCI SYSTEMS HELPED

HOW ZUCI SYSTEMS HELPED

0%
digitization of loan origination process
0%
reduction in effort (equivalent to 100 FTEs)
0%
increase in overall operational efficiency
0%
reduced TAT
0%
increase in revenue
0 Months
ROI realized

BUSINESS OUTCOME

BUSINESS OUTCOME

0%
digitization of loan origination process
0%
reduction in effort (equivalent to 100 FTEs)
0%
increase in overall operational efficiency
0%
reduced TAT
0%
increase in revenue
0 Months
ROI realized

PROCESSES AUTOMATED

PROCESSES AUTOMATED

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