With the increasing number of customers, the company faced difﬁculties offering a wealth of shore experiences for all tastes and activity levels. The client’s entire shore excursion sales, marketing, and servicing process was paper-based, manual, and prone to errors. Staff had to be on hand at all times in case customers arrived at the help desk.
In order to meet the demand of customer requirements every year, our client had to onboard an increasing number of staff for shore excursion promotions, sales, and administration.
To overcome these challenges, the client wanted a technology solution that supports the employees and offers a seamless, convenient, and personalized travel experience to customers.