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DEVELOPED END-TO-END CLOUD-BASED APPLICATION FOR AUSTRALIA’S LEADING ACCOUNTING SERVICES FIRM

CASE STUDY

A CLOUD COMPUTING & DEVELOPMENT CASE STUDY

A leading business process outsourcing company specializing in accounting, operational, administrative, and compliance business processes for small to large enterprises built a secure cloud-based application for auditing/accounting jobs. This application helped redirect the jobs to rightly skilled people by ensuring ease of use, tracking, and end-to-end job automation.

A CLOUD COMPUTING & DEVELOPMENT CASE STUDY

A leading business process outsourcing company specializing in accounting, operational, administrative, and compliance business processes for small to large enterprises built a secure cloud-based application for auditing/accounting jobs. This application helped redirect the jobs to rightly skilled people by ensuring ease of use, tracking, and end-to-end job automation.

Problem Statement

Established in 2009, our client specializes in operational, administrative, compliance, and accounting business processes for SME’s, accounting firms, and financial planners.

Being a leading accounting services firm with a vast customer base, the client received an increasing number of customer service requests, which had to be processed on a timely basis, followed by escalation procedures based on job delays and completion.

The client wanted a workflow automation, wherein the tasks exceeding the TAT (Turn Around Time) or if an employee is not picking the assigned task should be transferred to the next available person.

The client also wanted to understand customer revenue mapping and employee productivity, and business profitability metrics.

That said, the primary object was to combine the workflow with a single centralized back-office administration console that brings the different entities together with key business metrics. The client compared Zuci with many other vendors and technology options to build a collaboration platform between employees and the end customers, before finalizing us for this project.

BUSINESS GOALS

BUSINESS GOALS

Our business analysts evaluated the client’s existing IT infrastructure to define the success metrics. This helped the project team and client to understand the business goals before starting the project.

With this information, our project architect created a product roadmap to build a cloud-agnostic application infrastructure and evaluated different cloud platform components and providers to help the client scale the development effort cost-effectively.

Additionally, focusing on outright usability for multiple users, our team of expert UI/UX engineers designed plain and simple user interface dashboards that offered a smooth user experience.

Finally, to expedite the development, we designed and developed the application parallelly and delivered it successfully within three months.

SOLUTION

SOLUTION

Our business analysts evaluated the client’s existing IT infrastructure to define the success metrics. This helped the project team and client to understand the business goals before starting the project.

With this information, our project architect created a product roadmap to build a cloud-agnostic application infrastructure and evaluated different cloud platform components and providers to help the client scale the development effort cost-effectively.

Additionally, focusing on outright usability for multiple users, our team of expert UI/UX engineers designed plain and simple user interface dashboards that offered a smooth user experience.

Finally, to expedite the development, we designed and developed the application parallelly and delivered it successfully within three months.

HOW ZUCI SYSTEMS HELPED

HOW ZUCI SYSTEMS HELPED

HOW ZUCI SYSTEMS HELPED

HOW ZUCI SYSTEMS HELPED

BUSINESS OUTCOME

World-class user experience across devices

0%
increase in overall operational efficiency
0%
reduced TAT
0%
increase in revenue
0 Months
ROI realized

BUSINESS OUTCOME

World-class user experience across devices

0%
increase in overall operational efficiency
0%
reduced TAT
0%
increase in revenue
0 Months
ROI realized

TECH STACK

PROCESSES AUTOMATED

LEVERAGE CLOUD AGILITY FOR SMARTER DECISION MAKING!
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