Our client is a British cruise line based out of Southampton, England. From exhilarating outdoor pursuits to classic city explorations, the range of shore experiences our client offers evolves constantly.
With a new cruise ship getting added to their portfolio, our client wanted to test the market for newer travel experiences in remote locations. But with more sites getting added for travelers, the complexity of booking shore excursions was stringent. The client faced difﬁculties in managing manual call bookings and direct walk-ins.
In order to minimize the call bookings and bring travelers online, our client wanted a fun and omnichannel user experience across platforms (Kiosk, TV, Web, & Mobile) that makes it easy for travel enthusiasts to book tour packages.
Also, the client wanted to increase their sales and hence wanted an online cross-platform application for existing and new customers to view and book tours, ﬁnd other relevant information, and reduce ofﬁce visits to a minimum.
After assessing multiple software vendors, the client chose Zuci Systems as their technology partner for end-to-end UI/UX design and development.