Our client is a well-known print media agency with thousands of customers & agents in Milwaukee, Wisconsin. The client provides a wide range of printing services, including offset printing, card printing, brochure, and other graphics work.
Before reaching out to us, the client’s business workﬂow did not allow their customers to try out different customization in placing orders. The client’s end customers could not change dimensions, colors, and additional products after uploading a preset design layout.
Also, the client faced huge lead times in delivering print products and managing orders due to several third-party applications in place.
Adding, the existing workﬂow was intense and involved substantial manual intervention. For instance, the client’s end customers had to go back and forth to place orders with multiple credentials in the printing vendor’s website, ERP system, and procurement software for their various business needs.
To overcome all these challenges, the client had been looking for a solution and reached out to us to globally centralize brand control, enable sourcing, procurement, and ease of management for their customers.