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SLASHED SUPPORT COST AND TICKET VOLUME BY 70% FOR A TECHNOLOGY-DRIVEN GLOBAL MARKETING COMPANY WITH A CENTRALIZED PRINTING WEB APPLICATION SOLUTION

CASE STUDY

A WEB APPLICATION DEVELOPMENT & INTEGRATION CASE STUDY

A technology-driven, global marketing business solutions provider that provides marketing process automation services for digital and traditional communications wanted us to build an end-to-end online printing web application solution.

The aim was to build a powerful web-based application for centralized brand control, enable sourcing, procurement, and management at scale.

A WEB APPLICATION DEVELOPMENT & INTEGRATION CASE STUDY

A technology-driven, global marketing business solutions provider that provides marketing process automation services for digital and traditional communications wanted us to build an end-to-end online printing web application solution.

The aim was to build a powerful web-based application for centralized brand control, enable sourcing, procurement, and management at scale.

Problem Statement

Our client is a well-known print media agency with thousands of customers & agents in Milwaukee, Wisconsin. The client provides a wide range of printing services, including offset printing, card printing, brochure, and other graphics work.

Before reaching out to us, the client’s business workflow did not allow their customers to try out different customization in placing orders. The client’s end customers could not change dimensions, colors, and additional products after uploading a preset design layout.

Also, the client faced huge lead times in delivering print products and managing orders due to several third-party applications in place.

Adding, the existing workflow was intense and involved substantial manual intervention. For instance, the client’s end customers had to go back and forth to place orders with multiple credentials in the printing vendor’s website, ERP system, and procurement software for their various business needs.

To overcome all these challenges, the client had been looking for a solution and reached out to us to globally centralize brand control, enable sourcing, procurement, and ease of management for their customers.

BUSINESS GOALS

BUSINESS GOALS

Our project team evaluated the client’s existing IT infrastructure and current workflow to define the success metrics beforehand. This helped the project team and client to understand the business goals before starting the project.

Zuci’s project team finalized a roadmap to develop a web-based application according to the client’s request and existing IT infrastructure. This allowed custom printing of marketing collaterals, tracking customers/suppliers, managing pricing and logistics, and finally generating reports which display the details of end-to-end business process operations.

Zuci pulled off all this in one web-based application system by integrating and automating the entire workflow, core business functions, and relationships between the key entities that participated across the networks and deployed the application in 3 months.

SOLUTION

SOLUTION

Our project team evaluated the client’s existing IT infrastructure and current workflow to define the success metrics beforehand. This helped the project team and client to understand the business goals before starting the project.

Zuci’s project team finalized a roadmap to develop a web-based application according to the client’s request and existing IT infrastructure. This allowed custom printing of marketing collaterals, tracking customers/suppliers, managing pricing and logistics, and finally generating reports which display the details of end-to-end business process operations.

Zuci pulled off all this in one web-based application system by integrating and automating the entire workflow, core business functions, and relationships between the key entities that participated across the networks and deployed the application in 3 months.

HOW ZUCI SYSTEMS HELPED

HOW ZUCI SYSTEMS HELPED

HOW ZUCI SYSTEMS HELPED

HOW ZUCI SYSTEMS HELPED

PROCESSES AUTOMATED

PROCESSES AUTOMATED

0x
faster processes
0%
reduced TAT
0%
increase in overall operational efficiency
0%
increase in revenue
0 Months
ROI realized

BUSINESS OUTCOME

BUSINESS OUTCOME

0x
faster processes
0%
reduced TAT
0%
increase in overall operational efficiency
0%
increase in revenue
0 Months
ROI realized

TECH STACK

TECH STACK

ACCELERATE YOUR BUSINESS WORKFLOWS AND CUSTOMER OUTREACH WITH ADAPTIVE WEB APPLICATIONS.
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