USABILITY TESTING: A GAME CHANGER
TO CUSTOMER EXPERIENCE
Date: Thursday, April 23rd, 2020 Time: 10 AM CST/3 PM GMT
75% of the organizations rate themselves as customer centric. But, how many of them truly walk the talk? Research shows that only 30% of the customers agree with this. What’s the reason for this gap? Long answer short, Customer Experience!
Companies are beginning to invest more in the usability of their application more than ever in an attempt to build a better user experience for their customers. Many a time, things don’t come through well, placing the burden on teams to quickly find areas where experiences went downhill for the users and ways to stop them from switching to their competition.
There are tips and techniques one can use to lessen the burden!
Join our webinar ‘Usability Testing: A Game Changer to Customer Experience’ to understand
- Why UX Testing matter?
- Various UX testing approaches and how to start with them
- How to leverage various tools for UX testing?
- Business outcomes that come out from investing in UX