Ensuring Seamless User Experience in a High-Stakes Platform Migration 

About the Client 

The client is a global software provider specializing in intellectual property (IP) management solutions. Its enterprise platform supports the complete IP lifecycle, enabling law firms and corporate IP teams to streamline docketing, renewals, compliance, and document management. Recognized for flexibility and configurability, the client’s solutions are used by IP professionals worldwide to improve efficiency, accuracy, and control in managing critical IP portfolios. 

Business Challenge 

Usability Blind Spots Driving Up Support Overhead 

The client, a leading provider of enterprise-wide case management software with a 20+ year track record and 700+ customers across Europe, was undertaking a large-scale migration of its flagship platform from server to web. For a product relied upon daily by corporate teams, the move had to be seamless both visually and functionally to protect customer trust. 

The migration raised a pressing question: how to ensure that everything customers were accustomed to would continue to look right, behave consistently, and remain intuitive in the new web environment? Early reviews by Zuci’s test engineers revealed design inconsistencies, usability gaps, and areas where navigation and content could confuse users. Without strong UX and system testing, these issues risked frustrating customers, driving up support call volumes, and slowing adoption of the new platform. 

The Zuci Solution 

Usability-Driven Assurance with Zuci’s Proprietary Scorecard 

Catching Issues Early with Use Case–Driven Testing 
To ensure the migration did not disrupt core workflows, Zuci validated real user journeys early in the cycle. This caught functionality gaps and visual inconsistencies before release, helping the platform deliver a seamless user experience from the outset. 

Prioritizing Flaws with a Usability Checklist & Scorecard 
Recognizing the importance of intuitive navigation and adherence to usability standards, Zuci applied its proprietary checklist and scorecard to systematically assess design flaws across navigation, content, and accessibility. This enabled the client to focus on improvements that mattered most to end users and reduced usability-related support calls. 

Ensuring Responsiveness Across Devices & Browsers 
Zuci set up a cloud-based test environment to validate responsiveness at scale across browsers, OS and devices. This ensured a consistent, reliable experience across environments and reduced friction in adopting the new platform.