Scaling QA Maturity for a Healthcare Platform with AI-Powered Testing Intelligence 

About the Client 

A U.S.-based healthcare technology provider offering personalized, virtual obesity care through a HIPAA-compliant mobile platform. The platform connects patients with a multidisciplinary clinical team including physicians, nurse practitioners, and registered dietitians to deliver ongoing, tech-enabled weight management support.

Business Challenge 

Rapid product evolution and little release confidence 

The client’s telehealth platform was scaling rapidly, with continuous deployments driven by an external technology partner. However, testing practices had not kept pace with this growth. QA was largely ad hoc and manual, with product owners themselves performing User Acceptance Testing (UAT) during each release. 

This approach led to limited visibility into release health and revealed the absence of structured QA processes. As scope changes became frequent and unplanned releases more common, the increasing complexity of the platform began to strain the system. 

For a platform serving a diverse user base that depends on uninterrupted care delivery, the existing fragmented QA setup was no longer sustainable.  

The Zuci Solution 

A journey from reactive testing to strategic test partnership 

Laying the foundation for quality transformation 

Zuci began with a dedicated team of SDETs with healthcare domain expertise into client’s environment. We stabilized high-risk clinical workflows and replaced repetitive manual testing with context-driven automation. From the outset, HIPAA compliance was factored into test design and data handling practices, ensuring patient privacy while accelerating delivery. 

Expanding test automation to drive value 

In two years, we had achieved 80% automation coverage across care-critical flows and built a robust regression test suite capable of executing across multiple browsers and devices. We integrated TAPE (Test Automation with Auto-Healing) to reduce script maintenance and prevent test flakiness ensuring test reliability across rapid code changes. This shift allowed the client to reduce dependence on manual UAT and focus on releasing features with confidence. 

Enhancing speed and depth of QA 
The following year, our focus moved beyond coverage to release acceleration. We implemented mobile-first UX validation, shifted performance and security testing earlier in the lifecycle, and developed reusable accelerators for payer and electronic health records (EHR) readiness. These changes led to faster regulatory readiness and a better patient experience, even as the user base expanded rapidly. 

Delivering Enterprise-Grade Automation Capabilities 

To strengthen QA resilience, we introduced a release health dashboard for real-time quality insights, automated static application security testing / dynamic application security testing, usability testing. TAPE’s self-healing capabilities minimized downtime from broken scripts, allowing QA cycles to remain predictable even in evolving sprint requirements. 

Evolving into a Strategic QA Partner 

Zuci was no longer just client’s testing vendor. We were their managed testing provider. We defined QA strategy and release governance, integrated continuous testing into CI/CD pipelines, and created a HIPAA-compliant quality framework capable of scaling with the product’s future growth trajectory. 

One thing that clearly stood out is the Zuci team’s willingness to learn our product and their understanding of the domain that we are operating in. The Zuci team was able to bring up our automation success percentage from the mid-60s to almost the mid-90s as of now. Our confidence in the Zuci testing team has grown significantly and led us to change our view of them from a service provider into someone who can manage services on our behalf. We do have a lot of trust and confidence in the Zuci testing team; this journey was not overnight, it happened over a period of time, but we feel that it is really a very well managed partnership between both organizations now.

Client’s Chief Product and Technology Officer