From paper to precision:
How AI transformed 6.5 million faxes
into fast, actionable insights

From paper to precision:
How AI transformed 6.5 million faxes
into fast, actionable insights

Discover how a top U.S. insurance provider boosted productivity 7x with Intics Agentic Document Intelligence. Fewer delays, higher accuracy, and scalable automation—all without disrupting existing workflows.

Zuci’s flagship accelerator Intics Agentic Document Intelligence takes insurance claims processing to the next level

About the Client

Leading U.S. insurance provider of physical and behavioral coverage

Our client is a Tier 2 insurance provider with a 10% share of the U.S. insurance market, offering a wide range of services under both physical and behavioral health coverage. They operate within regulated segments like Medicare and Medicaid, supporting a high volume of patient interactions, claims, and compliance workflows.

With a customer-first ethos and complex operational demands, the client faced rising pressure to modernize document-heavy processes—particularly the prior authorization workflow, which is critical to their core business functions.

The Challenge

Deluge of information—handling 6.5 million faxes every year

The client’s prior authorization and claims processing workflows were burdened by an immense volume of inbound fax communications:

5 million faxes for physical health

1 million faxes for behavioral health

Average of 25 pages per fax, with up to 58 data fields per form

These forms contained essential information—patient demographics, diagnosis, provider details, referral data, treatment locations—critical to downstream processing. The manual intake of this data caused:

Workflow bottlenecks
High operational costs
Delays in service approvals
Compliance risk due to human error

Even with teams in place, scale and variability (e.g., mixed-format fax pages) were becoming unmanageable, especially during peak periods when 500+ forms were received per hour.

Our Solution

Leveraging fine-grained intelligence at scale

Zuci deployed the Intics Agentic Document Intelligence solution—purpose-built for high-variance, high-volume document ingestion and workflow acceleration.

Key Capabilities:

End-to-end automation

From ingesting PDFs generated by fax machines to data extraction and routing.

Field-level intelligence

Extracts structured data across millions of pages, even when layouts vary.

Agent-in-the-loop design

Keeps humans involved for validation, enhancing trust and accuracy.

6–7x productivity gains

Augments human capacity without replacing critical oversight roles.

The solution was deployed within the client’s own infrastructure, ensuring:

Compliance with SLAs
Seamless integration with internal workflows
Full visibility and control for the client's IT team

Our system handles over 7 million pixels per page, dynamically scaling infrastructure during load spikes and scaling down during slack periods to optimize costs.

Business Impact

Maximizing throughput with minimal delays

0million+
pages processed every year

6-7x

throughput increase during peak processing hours

0million
potential scalability for grievance processing

Higher accuracy, lower costs

More consistent and accurate extraction compared to legacy OCR tools like AWS Textract.
Reduced infrastructure cost with a managed Kubernetes setup on Azure

Improved data accessibility and workflow acceleration

Fast-tracked complex routing for faxes involving 58 fields and 25-page forms.

Enhanced ability for downstream applications to act on clean, structured data.

Reduced human error and ensured compliance in heavily regulated environments.

The added value that Intics brings

Intics delivered orders of magnitude more value at the very first touchpoint—document ingestion. We did not just provide a tool—we became part of the client’s problem-solving fabric.

During pre-sales (Mar 2024 – Nov 2024) Zuci established trust through hands-on prototyping and transparency. As the project progressed, we went beyond initial promises, focusing not only on the extraction but the entire workflow impact.

Zuci delivered early wins without expecting anything in return, underpinning our confidence in Intics’ ability to solve complex problems.

“Intics has been a game-changer for the prior authorization process. The sheer volume of faxes we dealt with manually was a constant bottleneck, causing delays and resource strain. Teams can now process requests significantly faster, with fewer errors, and can finally scale to meet peak demands without overwhelming the existing infrastructure. This solution has not only driven down operational costs but has also dramatically improved the client’s ability to serve their members more efficiently. What is truly impressive is the technical innovation and the tangible value Intics has brought to their operations.”

This engagement with Intics has fundamentally reshaped how the client handles one of its most document-intensive workflows. By embedding intelligent automation into the core of operations, the client gained scalable, cost-effective efficiency—without compromising accuracy, compliance, or human oversight.