CX Services (Customer Experience & Non-Functional Testing)

Test digital products for accessibility, performance, compliance and an intuitive user experience.

Modern digital products are judged, not by if they “work” but by how usable, scalable, secure, and inclusive they are.

Our CX Testing practice ensures usability and accessibility for all, embeds security and compliance by design, validates performance and scalability under load, and adapts products through localization and globalization, so that every application works well for every user, every time.

CX Solutions

Usability & Accessibility Testing

Performance & Scalability Testing

Localization & Globalization Testing

Security & Compliance Testing

Business Process Validation

Usability & Accessibility Testing

Test every product to ensure they are easy to navigate, inclusive, accessible, and compliant with legal requirements. Identify and fix confusing workflows, poor error messaging, missing alt text, keyboard traps, and other issues that might lead to non-compliance. From app store accessibility ratings to real-world screen reader usability, we ensure your app is inclusive, intuitive, and frictionless.

Performance & Scalability Testing

Run early sanity checks before major releases and ensure that applications don’t collapse under real-world traffic, resulting in downtime, lost revenue, and reputational harm. Our scalability testing simulates growth scenarios to preempt bottlenecks. We run load, stress, soak, spike, and endurance tests to validate throughput, latency, and resource utilization, ensuring that you get products that scale predictably.

Localization & Globalization Testing

Going global doesn’t mean copy-pasting your platform into a new market. We test across languages, date formats, currencies, and cultural expectations and ensure that UX aligns with local behaviors while maintaining global standards. From RTL layout checks to input validations, we ensure your product feels native everywhere and prevent issues like truncated translations, date/time/currency errors, text expansion breaking UI layouts, or right-to-left alignment issues.

Security & Compliance Testing

Test and validate security at every layer across web, mobile, API, and data. A single vulnerability or non-compliance incident can trigger data breaches, regulatory fines, and reputational crises. Our DevSecOps-aligned testing integrates early and runs often. In regulated industries like healthcare, Zuci embeds OWASP-based vulnerability scans directly into the DevSecOps pipeline, ensuring proactive detection of security risks.

Business Process Validation

Ensure that no user journey or critical path is broken by a hidden bug. Beyond technical correctness, we test if the actual business workflows such as onboarding, checkout, claims, authorizations, etc., flow smoothly end-to-end. We simulate real user journeys across devices and personas.

Delivering seamless digital experiences

A global sensor technology provider engineered a performance testing framework with real-time data push, diagnostics, and CI/CD integration, enabling faster analytics, higher availability, and more reliable industrial decision-making.

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30%

Faster API response time

99.9%

System availability

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We helped a leading provider of enterprise-wide case management software ensure a seamless migration of its flagship platform from server to web by resolving design inconsistencies, usability gaps, and navigation issues to protect customer trust and accelerate adoption.

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Smooth migration without workflow disruption

Lower usability-related support calls and hence reduced rollout overhead

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We helped a fast-growing U.S. consumer finance company close security gaps that couldn’t keep pace with its expanding lending platform. This strengthened protection of sensitive consumer data, ensured compliance, and safeguarded the trust essential to retaining near-prime borrowers.

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Improved overall security posture

Reduced breach risks and ensured compliance readiness.

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Our Other Quality Engineering Services

Explore the entire range of our quality engineering solution offerings.

Digital Transformation & Validation

De-risk digital transformation by validating complex enterprise ecosystems and modernizing critical applications with AI-led quality engineering.

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Test Advisory & Strategy

A strategic audit of your engineering, testing, and release practices to identify what’s working, what’s not, and what’s missing, so your quality efforts start delivering real ROI and enable digital transformation at scale.

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Data Quality

Bring structure, standardization, and reliability to enterprise data ecosystems, ensuring that data is clean, complete, and AI-ready from the ground up

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Next-Gen Testing

Launch, scale and govern AI with confidence. Zuci validates everything from LLMs and autonomous agents to IoT and computer vision models, ensuring your innovations are safe, explainable, and enterprise-ready.

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Tricentis-Specific Testing

Access Tricentis’s powerful platform and global ecosystem support to ensure seamless, risk-free updates to your SAP ecosystem. Integrate Tricentis’ AI-powered testing into your DevOps pipelines.

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