A GLOBAL LEADER IN OPTIMIZED RESOURCE MANAGEMENT REALIZES MULTI-MILLION EURO BUSINESS VALUE WITH LOW-CODE APPLICATION DEVELOPMENT

CASE STUDY

A LOW-CODE DEVELOPMENT CASE STUDY

A global leader in optimized resource management with nearly 178,780 employees worldwide, providing water, waste, and energy management solutions for the sustainable development of communities and industries, wanted us to rapidly build an operational performance management application.

The aim was to build an incident management tool to increase resource efficiency, reduce incident resolution times and subsequently mitigate customer impacts.

A LOW-CODE DEVELOPMENT CASE STUDY

A global leader in optimized resource management with nearly 178,780 employees worldwide, providing water, waste, and energy management solutions for the sustainable development of communities and industries, wanted us to rapidly build an operational performance management application.

The aim was to build an incident management tool to increase resource efficiency, reduce incident resolution times and subsequently mitigate customer impacts.

Problem Statement

The client’s state of the art facility spanning more than 250,000 square feet operates its manufacturing plants to develop access to water, waste, and energy resources, preserve available resources, and replenish them.

In an emergency, the client responds with an Emergency Response Team (ERT) – a team of volunteer employees who practice their skills through simulated drills several times per year.

This emergency response process was not a viable option. For an unplanned incident, the team members are at risk, along with business operations. Also, the team was not sufficiently connected, and the leadership team had very little visibility of incident updates and could not view live incident updates remotely.

To overcome these challenges, the client wanted an application that eliminated manual administration effort and reporting, collated data from incidents across the organization, and provided access to the application from anywhere.

That said, after assessing multiple vendors, the client decided to choose Zuci Systems as their technology partner for rapid application development.

BUSINESS GOALS

Automate & accelerate incident response

Realtime stakeholder communication

Visibility console for operational insights

Postmortems for resolving and preventing incidents

Reducing downtimes, cost and impact of incidents

Ease-of-use, scalability, and cost-effectiveness

Anytime-anywhere information access

BUSINESS GOALS

Automate & accelerate incident response

Realtime stakeholder communication

Visibility console for operational insights

Postmortems for resolving and preventing incidents

Reducing downtimes, cost and impact of incidents

Ease-of-use, scalability, and cost-effectiveness

Anytime-anywhere information access

Our project team started by evaluating the client’s existing IT infrastructure and current workflow to define the success metrics beforehand. With this information, Zuci quickly viewed the underlying business process and developed an application workflow. The workflow involved the following steps:

Recording
Upon inception, the incident must be recorded by the technician.

Classification
The incident is characterized by type, impact, and urgency, leading to a certain priority class. After submission, the supervisor will be intimated by email/SMS to run through the incident submitted and approve/disapprove.

Matching
Check if the incident matches a known problem or error condition for quick restoration.

SOLUTION

SOLUTION

Our project team started by evaluating the client’s existing IT infrastructure and current workflow to define the success metrics beforehand. With this information, Zuci quickly viewed the underlying business process and developed an application workflow. The workflow involved the following steps:

Recording
Upon inception, the incident must be recorded by the technician.

Classification
The incident is characterized by type, impact, and urgency, leading to a certain priority class. After submission, the supervisor will be intimated by email/SMS to run through the incident submitted and approve/disapprove.

Matching
Check if the incident matches a known problem or error condition for quick restoration.

SOLUTION

Diagnosis
Supervisor will collate and submit an action plan with all the available information to investigate and determine a solution or workaround.

Quality Assurance
QA team will check for correctness and approve if satisfied. Or will be rejected, asking for more details.

Resolution
The solution is applied to restore normal service levels or system operation.

Closure
The incident is closed once the service has been restored.

Zuci pulled off all this solution with a web-based application system developed using low code by integrating and automating the entire workflow and deployed the application in 2 months.

SOLUTION

Diagnosis
Supervisor will collate and submit an action plan with all the available information to investigate and determine a solution or workaround.

Quality Assurance
QA team will check for correctness and approve if satisfied. Or will be rejected, asking for more details.

Resolution
The solution is applied to restore normal service levels or system operation.

Closure
The incident is closed once the service has been restored.

Zuci pulled off all this solution with a web-based application system developed using low code by integrating and automating the entire workflow and deployed the application in 2 months.

Studied the requirements, estimation and designed the overall workflow

After designing the workflow, our team analyzed the existing system infrastructure for providing the optimal solution and prepared a timeline for deploying the solution

Finalized technical requirements on the development needs and third-party tools for the project

Post the overall analysis phase; our project team started with the database design, which is easy to use, secure and scalable

Post database design, our team of UI/UX developers began working on the UI and development parallelly

Design and development happened in sprints, and each spirit was planned for 2 weeks

Conducted weekly sprint meetings with the stakeholders for updating the progress, get feedback and addressed those which are within the sprint, and kept note of other items for the next sprint

HOW ZUCI SYSTEMS HELPED

HOW ZUCI SYSTEMS HELPED

Studied the requirements, estimation and designed the overall workflow

After designing the workflow, our team analyzed the existing system infrastructure for providing the optimal solution and prepared a timeline for deploying the solution

Finalized technical requirements on the development needs and third-party tools for the project

Post the overall analysis phase; our project team started with the database design, which is easy to use, secure and scalable

Post database design, our team of UI/UX developers began working on the UI and development parallelly

Design and development happened in sprints, and each spirit was planned for 2 weeks

Conducted weekly sprint meetings with the stakeholders for updating the progress, get feedback and addressed those which are within the sprint, and kept note of other items for the next sprint

HOW ZUCI SYSTEMS HELPED

Each sprint went through QA, and once approved, it is deployed to test environment

After final approval from our client, our team deployed the application to acceptance environment

Post-deployment, the client feedbacks were worked on, and finally deployed the application to the production environment

Our team of developers also worked on other post-deployment configurations which the customer wanted for optimal functioning, which involved

  • Configuration of the application in both English and French languages
  • Email configuration
  • Uploading of user data, etc.

Provided solution documentation (including a system administration guide), onsite support, oversight for production rollout, and post-production support to ensure successful business adoption

HOW ZUCI SYSTEMS HELPED

Each sprint went through QA, and once approved, it is deployed to test environment

After final approval from our client, our team deployed the application to acceptance environment

Post-deployment, the client feedbacks were worked on, and finally deployed the application to the production environment

Our team of developers also worked on other post-deployment configurations which the customer wanted for optimal functioning, which involved

  • Configuration of the application in both English and French languages
  • Email configuration
  • Uploading of user data, etc.

Provided solution documentation (including a system administration guide), onsite support, oversight for production rollout, and post-production support to ensure successful business adoption

0%
automation of incident response
0%
decrease in downtime
0%
data security & governance
0%
reduction in development cost
0 Months
ROI realized

BUSINESS OUTCOME

BUSINESS OUTCOME

0%
automation of incident response
0%
decrease in downtime
0%
data security & governance
0%
reduction in development cost
0 Months
ROI realized

REDEFINE YOUR DIGITAL LANDSCAPE WITH
LOW-CODE APPLICATION DEVELOPMENT.