A US-based EHS solution provider approaches Zuci to enhance user experience and efficiency
01
02
Meet Our Customer
Our client is an Environment Health and Safety (EHS) software company headquartered in Europe.
With a customer base exceeding 6000 and a workforce of 500 professionals, the client specializes in comprehensive EHS software solutions. Their offerings encompass every aspect of an organization’s occupational health and safety processes, from workplace policy implementation to incident reporting, prevention protocols, and the resources required to uphold occupational health and safety policies
03
A Comprehensive Application Modernization and QA Overhaul Case Study by Zuci Systems
The client had developed an all-encompassing EHS solution, consolidating Health & Safety, Chemical Safety, and Training modules into one accessible platform.
Continued >
04
Challenges arose for the client when they wanted to:
Continued >
05
To address these challenges and further optimize their offerings, the client decided to enhance certain products within the Health & Safety module.
06
Product Overview & How Zuci helped:
The products in question are closely related, each offering unique functionality that complements the others:
Product #1:
This comprehensive EHS platform empowers organizations to digitize their safety programs fully. It facilitates performance tracking and measurement while simplifying audits to proactively address potential hazards. The solution employs clear analytics to uncover hidden gaps and enhance transparency in safety performance.
07
Challenge:
The challenge here included having user access without emails, the need for multilingual support, and raising concerns due to their complex feedback forms. Additionally, it included the task of upgrading an e-learning API with a specific focus on incorporating visuals and enabling document uploads for all types for users’ reference.
08
Continued >
09
10
Tech Stack
11
Product #2:
Designed for ease of use, this solution enables users to effortlessly create, request, and manage permits for various hazardous activities. All stakeholders involved in the work gain visibility into permit details, fostering improved communication with their teams and contractors.
12
Challenge:
The challenge here was to enhance workplace safety by streamlining permit management through the app. This involved adding specific notes for different permits, automating user competence verification before submission, improving error messages, and implementing filters for faster access to information. All these changes were aimed at increasing efficiency and reducing response times in the permit process.
13
Continued >
14
15
Tech Stack
16
Product #3:
This solution equips organizations with the readiness and resilience to handle unexpected crises. It offers robust, scenario-based functionality, ensuring effective crisis management and minimizing their impact.
17
Challenge:
The challenge here involved the lack of dedicated quality assurance (QA) professionals and efficient QA processes that made it difficult to ensure the performance and quality of the application.
18
19
Tech Stack
20
Product #4:
A cloud-based mobile solution designed to streamline safety asset inspections across multiple locations. It adapts to the company’s specific needs, enhancing efficiency and simplifying safety processes. The solution delivers a seamless experience for transitioning between online and offline modes.
21
Challenge:
The challenges here involved limited resources for learning the Wicket framework, hindering adoption and capabilities utilization. The absence of a dedicated infrastructure team complicated server maintenance and releases. Resource shortages onshore and offshore exacerbated these issues, and the lack of a dedicated QA resource posed security and quality challenges.
22
23
Tech Stack
24
Together We Achieved:
The combined work of application enhancements and QA improvements resulted in the following advances for the client:
25
Clear User Guidance:
Refined the guidance and instructions provided within the application to be more user-centric and clear, which reduced user errors and confusion. Clear guidance minimized frustration by providing straightforward instructions and made the application more user-friendly.
Interactive User Enhancements:
Implemented interactive features and elements such as realtime feedback mechanisms and dynamic content that responded to user actions. This streamlined complex tasks or processes, making it easier for users to achieve their goals within the app.
26
Advanced Data Filtering:
Expanded the filtering options, making it easier for users to find and manage data according to their needs. Users were able to save significant time by using advanced filters to isolate data points that met specific criteria, eliminating the need to manually sift through data or perform repetitive searches
Expanded Application Functionality:
Expanded and improved various functionalities within the application, providing more capabilities to users.
Ultimately, these enhancements were geared towards fulfilling the client’s primary goal of achieving increased customer satisfaction.
27
