The client is a 30+-year-old US-based obesity treatment platform that provides deeper patient engagement and remote management of ongoing patient care. Backed with data-driven technology, the engineering team at the client’s helps varying sizes of healthcare organizations with individualized treatment plans, health risk assessments, and remote patient monitoring.

The client partnered with an outside vendor for its software development. Within their continuous integration workflow, product owners were running manual tests in UAT with every deployment. With a myriad of requirements coming in for the application combined with unplanned releases, the team was having a hard time keeping up with the productivity, quality of the application, and testing activities.

Having in place a diverse community of users receiving continual, critical, and high-tech support, they understood it is significant to strengthen their testing activities and boost their confidence in QA for a fine quality application.