It has been proved over the years that credit unions & mortgage origination & servicing firms that get the customer experience right will, in turn, create engaged customers who are more likely to return to the same credit/ mortgage provider.
This webinar will focus on how lenders can know a customer better, thereby increasing their revenue streams, the technology that can help and why it is crucial.
- Characteristics that lending firms need to look at or improvise, to better the customer experience.
- How an end-to-end digitized lending process, can result in improving the lending business and bring in repeat customers
- How can you increase cross-sell/upsell loan products, thereby increasing the revenue stream?
- How lenders can employ a future-looking approach with analytics to identify prospects with a propensity to acquire or default on loans.
WHO’S ON THE PANEL?
Director of BFSI Practice,
TCS Digital Software and Solutions
CSO and Head of US Operations,