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GLOBAL E-COMMERCE SOFTWARE CORPORATION WORKS WITH ZUCI TO ENHANCE QUALITY FROM AN OVERALL ENGINEERING STANDPOINT

CASE STUDY

GAP ANALYSIS FOR PRODUCT QUALITY

Zuci’s consultants were approached to evaluate the company’s QA maturity and improve the quality of QA processes.

GAP ANALYSIS FOR PRODUCT QUALITY

Zuci’s consultants were approached to evaluate the company’s QA maturity and improve the quality of QA processes.

The client owns a unique software platform that powers the world’s first and last-mile deliveries, helping postal, retail, courier, and logistics organizations connect nearly 1 billion consumers with global eCommerce networks.

Following its efforts to provide improved user experience to multinational clients, the client sought to partner with a company with considerable technical expertise. Zuci stood out due to its wide-ranging experience with the enterprises and desire to drive the client’s solution forward.

PROBLEM STATEMENT

PROBLEM STATEMENT

The client owns a unique software platform that powers the world’s first and last-mile deliveries, helping postal, retail, courier, and logistics organizations connect nearly 1 billion consumers with global eCommerce networks.

Following its efforts to provide improved user experience to multinational clients, the client sought to partner with a company with considerable technical expertise. Zuci stood out due to its wide-ranging experience with the enterprises and desire to drive the client’s solution forward.

HOW ZUCI HELPED

Zuci believes in the “Quality is everyone’s responsibility” culture.

As part of the QA consultation, Zuci’s consultants performed series of interviews, review meetings, white board and brainstorming sessions with geographically dispersed teams and product owners, and thoroughly analyzed all QA and engineering artifacts: QA maturity, architecture, code, infrastructure, and other relevant areas.

Going through the process, the consultants formulated a GOAL approach spanning over 8 weeks that aimed to review client’s.

  1. Engineering practices
  2. Core product
  3. Customer releases
  4. Test engineering & QA

HOW ZUCI HELPED

Zuci believes in the “Quality is everyone’s responsibility” culture.

As part of the QA consultation, Zuci’s consultants performed series of interviews, review meetings, white board and brainstorming sessions with geographically dispersed teams and product owners, and thoroughly analyzed all QA and engineering artifacts: QA maturity, architecture, code, infrastructure, and other relevant areas.

Going through the process, the consultants formulated a GOAL approach spanning over 8 weeks that aimed to review client’s.

  1. Engineering practices
  2. Core product
  3. Customer releases
  4. Test engineering & QA

  • Gauge (G): Gauge the above 1,2,3 and 4 and document the observations gained from interviews, discussions and focus groups.

  • Organize (O): Organize information extracted from the activities and have hands on participation in text execution.

  • Align (A): Align phase wise observations, root cause analysis, scorecard compilation and input for “Gap analysis” presentation.

  • Lead (L): Lead with SWOT/Fishbone analysis report, present scorecard, observations and share roadmap for test process improvements with the client.

GOAL APPROACH

GOAL APPROACH

  • Gauge (G): Gauge the above 1,2,3 and 4 and document the observations gained from interviews, discussions and focus groups.

  • Organize (O): Organize information extracted from the activities and have hands on participation in text execution.

  • Align (A): Align phase wise observations, root cause analysis, scorecard compilation and input for “Gap analysis” presentation.

  • Lead (L): Lead with SWOT/Fishbone analysis report, present scorecard, observations and share roadmap for test process improvements with the client.

OUTCOMES

To begin with, Zuci’s consultants identified the challenges faced by clients such as:

  • Defects leakage in production.
  • Insufficient test coverage.
  • With continuous releases and patches, QA effectiveness is not realized.
  • Below optimal test automation coverage.
  • Huge 3rd party dependencies.
  • Test data challenges including barcodes/labels, test data integration with backend systems etc.

Based on the findings, the clients received a consulting report detailing the findings and recommendations.

OUTCOMES

To begin with, Zuci’s consultants identified the challenges faced by clients such as:

  • Defects leakage in production.
  • Insufficient test coverage.
  • With continuous releases and patches, QA effectiveness is not realized.
  • Below optimal test automation coverage.
  • Huge 3rd party dependencies.
  • Test data challenges including barcodes/labels, test data integration with backend systems etc.

Based on the findings, the clients received a consulting report detailing the findings and recommendations.

Test Engineering

OUTCOMES

OUTCOMES

Test Engineering

OUTCOMES

Test Management

OUTCOMES

Test Management

Test Governance & Compliance

OUTCOMES

OUTCOMES

Test Governance & Compliance

OUTCOMES

Training & Development

Agile Process

OUTCOMES

Training & Development

Agile Process

Engineering process

Change management

OUTCOMES

OUTCOMES

Engineering process

Change management

OUTCOMES

Continuous improvement

OUTCOMES

Continuous improvement

Risk management

Zuci’s consultants prepared report with a breakdown of Zuci’s view, SWOT analysis, a framework for proposals, and a roadmap for their implementation.
Our analysis of the current state of things helped the client uncover important details about the QA processes.

OUTCOMES

OUTCOMES

Risk management

Zuci’s consultants prepared report with a breakdown of Zuci’s view, SWOT analysis, a framework for proposals, and a roadmap for their implementation.
Our analysis of the current state of things helped the client uncover important details about the QA processes.

TECH STACK

TECH STACK

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