With the growing competition, our client wanted to allow their employees to focus more on the members and less on the cumbersome, tedious, and repetitive tasks that took up most of their workday.
Some of the challenges faced by our client were:
- Human errors
- Legacy systems
- Stringent regulations & compliance measures
- Manual, repetitive processes which slowed operations
- High volume of daily transactions & customer service requests
Our client understood that manual data entry could bring unexpected errors that are costly down the line if not caught quickly. Also, the top management—dedicated to process improvement—realized the department simply did not have the workforce to reduce the current backlog.
To overcome these challenges, the client wanted a technology solution that supports the employee workload and could address their specific business needs.