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REDESIGNING END-TO-END UI/UX FOR A LEADING EXPERT IN THE CONSUMER FINANCE INDUSTRY

CASE STUDY

A UI/UX DESIGN CASE STUDY

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A leading industry expert in the consumer finance industry enhanced customer banking experience through effortless, responsive, unique designs for high-quality digital customer experiences.

A UI/UX DESIGN CASE STUDY

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A leading industry expert in the consumer finance industry enhanced customer banking experience through effortless, responsive, unique designs for high-quality digital customer experiences.

Problem Statement

The client is an industry veteran in the consumer finance industry established to provide customers with creative, flexible, and convenient lending options.

Our client, with its affiliates and subsidiaries, now features over 500 branches in 24 states throughout the United States. With a growing number of employees, superior customer service remains the cornerstone of their business for building long-lasting retail customer relationships. However, the client had an outdated UI/UX across platforms and couldn’t support new business flows, which have developed over the years in the industry.

With neo and challenger fintech banks entering the market, the client’s need for enhancing digital lending experience reached to paramount importance and was looking out for a design agency team for end-to-end UI/UX redesign.

BUSINESS GOALS

BUSINESS GOALS

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Our team of highly experienced UI/UX designers re-engineered the UI by following the Material Design philosophy for high-quality digital customer experience for Android, iOS, Flutter, and the web.

The new business flow design follows ADA (Americans with Disabilities Act) Website Accessibility Compliance with a simplified overall lending process accessible from multiple browsers and across devices.

SOLUTION

SOLUTION

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Our team of highly experienced UI/UX designers re-engineered the UI by following the Material Design philosophy for high-quality digital customer experience for Android, iOS, Flutter, and the web.

The new business flow design follows ADA (Americans with Disabilities Act) Website Accessibility Compliance with a simplified overall lending process accessible from multiple browsers and across devices.

HOW ZUCI SYSTEMS HELPED

HOW ZUCI SYSTEMS HELPED

0X
increase in website visitors
0%
increase in lead generations
0%
decrease in clicks and data collection
0X
faster processes
0 Months
ROI realized

BUSINESS OUTCOME

BUSINESS OUTCOME

0X
increase in website visitors
0%
increase in lead generations
0%
decrease in clicks and data collection
0X
faster processes
0Months
ROI realized

PROCESSES AUTOMATED

PROCESSES AUTOMATED

MAKE YOUR CUSTOMER EXPERIENCE YOUR STRONGEST COMPETITIVE
ADVANTAGE WITH OUR FRICTIONLESS DESIGN THINKING.

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