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HOW BANKING CUSTOMER JOURNEY HAS TRANSFORMED POST THE PANDEMIC

As a new decade begins, the banking industry is trying to adjust business models to reflect a more digital ecosystem due to the on-going pandemic.

Let’s look back and compare the banking customer journey before and after COVID-19, and why there is an urgency for change in the banking environment more than ever.

HOW BANKING CUSTOMER JOURNEY HAS TRANSFORMED POST THE PANDEMIC

As a new decade begins, the banking industry is trying to adjust business models to reflect a more digital ecosystem due to the on-going pandemic.

Let’s look back and compare the banking customer journey before and after COVID-19, and why there is an urgency for change in the banking environment more than ever.

BANKING BEFORE
COVID-19

BANKING AFTER
COVID-19

TECHNOLOGIES YOU SHOULD INVEST FOR THE FUTURE

Leave the flat and get outdoor

Leave the flat and get outdoor

Rich UI/UX Development for omnichannel customer experience

Physical documents required: Carry ID & other personal documents

No physical documents required for verification

Customer onboarding with e-KYC & Intelligent OCR solution for smooth on-boarding experience

Travel to the closest branch

Log in to a bank account with credentials

Progressive Web Application development with end-to-end digital assurance solutions for superior customer experience

Wait inline

No queue:
Everyone is the boss

Mobile-first banking at fingertips to empower customers to manage their finances from anywhere – accounts, deposits, loans, transfers, and lot more.

Fill out the application

  • Get missing documents

Auto-fill the form with account details

Digital System Integration & Analytics for eliminating data silos by integrating banking operations

Application in process

  • Banks employees involved
  • Subject to bank working hours
  • Manual errors & bottlenecks

Algorithm at work

  • Automatic imports via API’s
  • Flexible algorithms
  • Superior customer experience

Business intelligence with data processing and analytics for hyper-personalized customer experiences.

Final product decisions (Manual approvals)

  • Lower approval rates
  • Higher rejection

Turn Around Time (TAT)

  • Few seconds to minutes

Robotic Process Automation to improve speed and accuracy of back-office operations in turn eliminating human errors.

TRANSFORM FOR THE SELF-SERVICE CUSTOMER-FOCUSED BUSINESS WITH THE RIGHT TECHNOLOGY FOR

Superior Customer
Experience

Mobile-Friendly
Process

A True
Time Saver

365*24*7 Open

Quick Approvals

Zero to Minimum
Human Intervention

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